Your partner in making SMS your #1 revenue channel
No one knows text like we do—and we’re here to help you get the most out of the Postscript platform. Our team of ecommerce veterans, tech wizards, and business experts can’t wait to take your SMS program to the next level, and our extensive resource library is free and always available to assist in your SMS marketing and sales journey.
A customer-first approach in everything we do
Everything we do, we do it for you. Our crew is obsessed with delivering amazing customer experiences—whether that’s by connecting with you one-on-one, constantly releasing new features and functionality, or teaching you the latest strategies for converting and retaining more customers with SMS.
Our Professional and Enterprise plans include:
Dedicated Onboarding Specialist to get you up and running with Postscript
Dedicated Customer Success Manager to provide ongoing strategic recommendations and support
Priority live chat support (responses in under 5 minutes for Professional Plan customers and under 2 minutes for Enterprise Plan customers)
Specialized support for every step of your SMS journey
Got a technical question? Need campaign ideas? Want to talk through A/B testing or strategic segmentation? We’ve got a Textpert for that.
Wherever you are in your SMS journey, we have people you can lean on. Our diverse team of SMS pros have spent years honing their respective areas of expertise, but they all have one thing in common: an overarching mission to help your brand sell more stuff with SMS.
Onboarding
Just getting started with Postscript? Whether you’re brand-new to SMS or you already have some textperience under your belt, we’re here to help you optimize the channel for your specific brand. Our Onboarding Specialists will:
Define joint goals
Build a strategy tailored to your unique brand's goals
Regular check-ins to make everything’s going smoothly
Brands who go through Onboarding will graduate with:
A mature list growth strategy and best-in-class acquisition rates
A messaging cadence that maximizes Subscriber Lifetime Value (LTV)
Customer success
Here’s where the rubber meets the road. Once you’ve started your SMS engine, your Customer Success Manager will monitor performance and make strategic recommendations to help you:
Use the Postscript platform and our tech integrations to the fullest
Identify and double down on what’s working—and fix what isn’t
Stay on top of the latest SMS trends, compliance changes, and best practices
Maximize your ROI on the channel
Brands who work with Postscript CSMs:
Earn 26x more SMS-attributed revenue
Acquire 17x more subscribers per month
Technical support
We pride ourselves in providing a smooth and intuitive user experience—complete with over 99.99% uptime. But when technical questions pop up, our Customer Experience team is here to resolve ’em with:
Live chat support Monday–Friday from 6:00 AM–5:00 PM Pacific (9:00 AM–8:00 PM Eastern)
Email support via support@postscript.io
Anytime access to our robust, searchable help library
Our Customer Support team has:
94% customer satisfaction rating
Customer response SLA met 100% of the time
But don’t take our word for it...
Kelly Spencer
Retention Marketing Manager
"We have seen really strong results with Postscript, and just as a side note—your teams, customer service, and customer success managers are top of the line. They’re incredible."
TJ Ferrara
Co-Founder
"Onboarding with Postscript was cake. Your team—everyone that I'm working with—prime."
Austin Clare
SMS Marketing Mgr
"If I didn't have my team at Postscript, I don't think we'd be even close to as successful as we are."
Hogan Burrell
Marketing Director
"After just one call with Postscript’s onboarding team, we knew this was going to be different. We knew SMS was going to become our #1 channel."