1:1 personalized sales conversations, at scale
SMS Sales enhances the ecommerce experience by layering a sales motion on top of your marketing funnel, driving incremental revenue. We employ a team of highly trained, US-based Sales Associates who proactively engage with your subscribers, providing a unique and personalized shopping experience.
Results backed by a risk-free trial
30%
10%
4x
How SMS Sales works
You get a team of highly trained SMS Sales Associates
They proactively engage with subscribers who aren’t converting through marketing
You make more sales, with an average 4x iROAS proven by control testing
Turn SMS into a goldmine of customer conversations
Create a shopping experience that your customers will be raving about
Without the in-person experience of retail stores, ecommerce can sometimes feel purely transactional. But with SMS Sales, you can have real human conversations with your shoppers and turn them into loyal fans.
“SMS Sales gives us better one to one interactions with our customers and more data in terms of what our customers are looking for and how we can better service them. And we've seen incremental gains in profit that have been really strong and impactful for the business.”
Adam Hutton, Associate Director of Owned Media
Uncover and address buying objections
Provide better service with no effort
Get to truly know your customers
Real messages from shoppers interacting with SMS Sales
If you’re in the business of making customers happy, you’ve come to the right place. Shoppers who interact with SMS Sales rave about the experience and turn into loyal fans.
SMS Sales, now powered by Postscript AI
Unlock valuable insights about your customers and business
There’s no better customer research than 1:1 conversations with shoppers both pre and post purchase. With SMS Sales, you can engage with tens of thousands of shoppers each month. Now there’s a way to turn that data into valuable insights for marketing and CX.
“Conversation Intelligence gives my team the ability to audit topics quickly and view specific conversations with customers. This launch is definitely an improvement and makes me excited to see how it evolves over time, providing us with a better experience, as well as clarity into the data.”
Mandy Scott, CX Manager
Filter down to the right content
Scan conversation summaries
Follow conversation trends
Delivering better SMS Sales service, with faster response times
Postscript AI helps SMS Sales Associates work smarter to tackle hundreds of conversations every day. They spend less time on repetitive tasks, and more time focusing on closing sales and personalizing each customer interaction.
AI is only as good as the data you train it on. Luckily, Postscript’s AI models are trained using your on-brand conversations from SMS Sales. This unique data set enables advanced AI features without losing the human touch that makes SMS Sales great.
+7%
+2x
Trained on your brand
Continuously improving
Personalized for each subscriber
How Caraway creates a personal
shopping experience over text
By layering SMS Sales on top of their existing SMS Marketing strategy, cookware brand Caraway has unlocked a channel for driving incremental revenue while nurturing customer relationships.
+11%
+32%
5.4x
Connor Dault
VP, Growth & Digital Product
“The SMS Sales team has earned our trust to outsource something incredibly personal to the brand - which is having conversations with our customers. It’s not only about driving performance, it’s about preserving the integrity of the brand and nurturing relationships for the long haul. The team has done both, PLUS it’s highly incremental.”
Industry
Lifestyle & Home
Make more revenue and more happy customers with SMS Sales
Talk to our team today to learn more about SMS Sales and how our risk-free trial works.