21 Questions to Ask an SMS Provider

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Make sure you choose the right solution for your brand

Choosing or re-evaluating an SMS provider shouldn’t feel like a Herculean task, but doing your due diligence can quickly become overwhelming (not to mention time-consuming). How do you know you’re picking the option that’s actually best for your business—and not just getting a crafty sales pitch?

Come prepared to your next deskside demo with a list of questions every ecommerce merchant and marketer should ask potential SMS providers. Pose the right questions, get the right answers, and walk away with an SMS partner that will surely rocket your brand to success.

Whether you are considering Postscript, Klaviyo SMS, Attentive, SMSBump, or any other platforms, you’ll want to evaluate fit in several core categories.

Get an organized, easy-to-reference list of key questions to ask about:

Platform overview
SMS Functionality
Data & Analytics